BHEAGA
BETTER HELP (WITH) ELECTRICITY AND GAS ARREARS

Struggling with energy debt?
You're not alone.

People and families who depend on lower incomes are hurt the most by high energy prices. BHEAGA gives you clear, independent figures so you know exactly what's reasonable* to pay — and can take back control.

Example: Weekly Energy Budget
68.22
Couple, 3 children (2 primary & 1 secondary)
Electricity€32.79
Gas / Home Heating€24.69
Includes per-child additions+€10.74/wk
The Scale of the Problem

Are you one of these numbers?

Hundreds of thousands of Irish households are currently behind on their energy bills. Maybe you're trying to deal with both electricity and gas arrears?

318,735
Electricity accounts currently in arrears*
183,468
Gas accounts currently in arrears*
183,534
Electricity accounts in arrears for over 3 months*
138,066
Gas accounts in arrears for over 3 months*

Is your electricity or gas account one of those in arrears for more than three months? Maybe you've been struggling to keep up with one or even both of those bills for that long... or longer?

* Source: Commission for Regulation of Utilities (CRU)

The Methodology

How is the reasonable* amount decided?

That decision involves the Ministers for Justice, Finance and Social Protection in consultation with the Central Statistics Office and the Insolvency Service of Ireland — an independent body established under Irish law (Personal Insolvency Act 2012) which prepares and issues guidelines as to what are reasonable* living expenses for people who have debts. These guidelines are also informed by the Minimum Essential Standard of Living research published from within St Vincent de Paul.

ISI Reasonable Living Expenses

Official guidelines from the Insolvency Service of Ireland, established under the Personal Insolvency Act 2012. This Act defines "insolvent" as meaning that somebody who owes money is unable to pay that money in full when it falls due. If you are in arrears on your electricity or gas arrears, then that's you! So, why not use our calculator to find out what's reasonable* to pay to your energy supplier in your family circumstances?

Vincentian MESL Research Centre

Minimum Essential Standard of Living research published from within St Vincent de Paul, informing what households need to live with dignity.

CSO Median Gas Bill Data

The latest median annual residential gas bill available from the Central Statistics Office.

Independent Energy Comparisons

Cross-referenced with independent energy price comparison services for current market accuracy.

Bheaga Calculator

Calculate your weekly energy budget

Select your household type, add any children, and get your personalised figures instantly.

1
2
3

What best describes your household?

Select the category that applies to you.

Single
One Parent
Couple
Two Parents
2
3

How many children in each age group?

Use the counters to add children in the relevant age brackets.

👶
InfantAge 0–2
0
🧒
Pre-schoolAge 3
0
📚
Primary SchoolAge 4–11
0
🎓
Secondary SchoolAge 12–18
0
3
Calculating your figures...
Who We Help

Helping Irish households take control of energy costs

Whether you're a single adult, a couple, or a family with children, BHEAGA calculates your personalised weekly energy allowance based on official Irish data.

Single Adults
Couples
One-parent families
Two-parent families
Electricity customers
Gas customers
Kerosene customers
Customers who need an affordable plan
How It Works

Your personalised figure in 3 simple steps

Whether you're a single adult, a couple, or a family with children, BHEAGA calculates your personalised weekly energy budget based on official Irish data.

1

Choose your household

Select whether you're a single adult, couple, one-parent family, or two-parent family.

2

Add your children

If you have children, tell us how many in each age group — infant, pre-school, primary, or secondary.

3

Get your figures

See your weekly electricity and gas allowance instantly, with a full breakdown of how it was calculated.

Try the Calculator
The Name

Bheaga stands for Better Help (with) Electricity and Gas Arrears

In Irish, beag means small. Energy companies are big and powerful, while those on lower incomes are small. bheaga.ie is here for the muintir bheaga — the "small people" — helping families struggling with electricity and gas arrears to know exactly what's reasonable* to pay.

Know Your Rights

Affordable payments = no disconnection!

If you engage with your supplier and stick to a payment plan you can actually afford, you are protected. Don't just take our word for it.

The Price

Bheaga's price is set at €19.27

BHEAGA's price is set at €19.27 as Ireland's government decided to set up the Electricity Supply Board (ESB) to run, manage and distribute electricity countrywide almost 100 years ago in 1927. That fact can't be changed, so the price of our calculator to you will never be changed either.

BETTER HELP (WITH) ELECTRICITY AND GAS ARREARS

Energy companies are big. You shouldn't face them alone.

In financial terms, energy companies are big and powerful, while those on lower incomes are small — or beag in Irish. bheaga.ie is especially here to help those "financially small" people and families — muintir bheaga — currently struggling with electricity and gas arrears, with further higher prices expected in 2026.

Confusing bills & spiralling arrears

Energy debt piles up fast. Between estimated bills, increased prices, tariffs, and unaffordable payment plans offered by suppliers, it's hard to know where you really stand.

No clear guideline on what's fair

What should a household of your size actually spend on electricity and gas/home heating each week?

Every household is different

A single adult's needs are very different from a family with four children. Your energy costs budget should reflect your actual household.

"Says who?"

Well, the Minister for Energy for starters...

Video embed goes here:
Minister Darragh O'Brien on RTÉ's Prime Time

Minister for Energy Darragh O'Brien speaking on RTÉ's Prime Time.

"Anybody else?"

Yes, the CRU, which is the industry Regulator (Commission for the Regulation of Utilities). The CRU published a Decision Paper on 29th August 2025 which outlined additional customer protection measures for household electricity and gas customers. These measures include the following CRU statements:

A supplier should take account of the customer’s ability to pay when agreeing any repayment arrangement, by credit or prepayment meter and confirm with the customer that arrangements are manageable.

CRU Decision Paper, 29 Aug 2025

In assessing the customer’s ability to pay, suppliers must take into account as much information as provided by the customer as possible, including e.g. ...number of dependents in the household...

CRU Decision Paper, 29 Aug 2025

Any information, including webpages with information, regarding repayment plans must make clear that a customer can request a repayment plan of at least 18 months in length.

CRU Decision Paper, 29 Aug 2025

Lump sums are to be presented as an option rather than an obligation to customers.

CRU Decision Paper, 29 Aug 2025

Each supplier is to continue to provide direct contact details of dedicated staff and/or teams to NGOs (Non Governmental Organisations)... or agencies who represent customers. These direct contact details include, at minimum, a direct dedicated phone number and a direct dedicated email address.

CRU Decision Paper, 29 Aug 2025
"There's hardly any more?"

There is. The energy suppliers themselves, through their Energy Engage Code:

Who is an Engaged Customer?
You are an engaged customer if you actively communicate with us directly or through a third-party representative to manage your energy bills. You can work with us to manage your energy bills by: ...following a payment plan.

Energy Engage Code
Your Plan

Peace of mind in 7 simple steps

Here's how to use your rights — and BHEAGA — to get an affordable payment plan in place.

1

Make the suppliers keep their word.

2

Try the BHEAGA calculator & get your affordable budget.

3

Pay €19.27 to get your weekly electricity and/or gas budget emailed to you on BHEAGA headed notepaper.

4

Our price also includes emailing your Payment Plan Proposal letter and contact information for all the major suppliers.

5

Send your BHEAGA Energy Budget and your completed Payment Plan Proposal letter to your supplier(s).

6

Stick to paying the amount in your budget and you’ll have peace of mind.

7

Remember, BHEAGA is here to help you further if you need us to engage with your supplier(s) on your behalf. See our “Frequently Asked Questions” section for more details.

Try the Calculator